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International® pickup and delivery
(regional haul) trucks lead all nameplates in study
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International segment index score increases 46 points when compared
to 2010 study
WARRENVILLE, Ill.--(BUSINESS WIRE)--
Navistar Inc.'s International® brand trucks rank highest in
customer satisfaction among Class 8 truck owners in the Pickup and
Delivery segment, commonly known throughout the industry as regional
haul, according to the J.D. Power and Associates 2011 Heavy-Duty Truck
Customer Satisfaction Study (SM) released today.
"We are very pleased that customers have recognized our commitment to
providing trucks and engines that satisfy their business needs," said
Jack Allen, president of Navistar's North American truck group. "We know
that more and more customers in the industry are shifting toward
regional haul, and we are well positioned with our product portfolio of
ProStar+, TranStar and DuraStar. But most of all we are honored to be
recognized for our efforts."
International brand Class 8 commercial trucks scored highest in each of
the six categories measured: Engine, Cost of Operation, Warranty, Cab
and Body, Ride/Handling/Braking and Transmission. In total,
International trucks rank 34 points above the segment average and 27
points higher than the nearest competitor. Specifically:
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International outperforms the segment average by the widest margin in
warranty and engine, followed closely by cost of ownership.
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International has the fewest problems per 100 trucks among all brands
in this segment
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International owners experience the least amount of unscheduled
downtime in this segment
International trucks achieve a significant increase in their overall
score in this segment when compared to the 2010 study, where they placed
second. International trucks score 46 points higher in the 2011 study
than they did in 2010.
The 2011 Heavy-Duty Truck Customer Satisfaction Study is based on
responses from 1,651 primary maintainers of 2010 model-year Class 8
heavy-duty trucks. The study was fielded in February and March of 2011.
For more information about the study, visit the J.D. Power and
Associates press release at http://businesscenter.jdpower.com/news/pressrelease.aspx.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is
a global marketing information services company operating in key
business sectors including market research, forecasting, performance
improvement, Web intelligence and customer satisfaction. The company's
quality and satisfaction measurements are based on responses from
millions of consumers annually. For more information on car reviews and
ratings, car insurance, health insurance, cell phone ratings, and more,
please visit JDPower.com. J.D. Power and Associates is a business unit
of The McGraw-Hill Companies.
About Navistar
Navistar International Corporation (NYSE: NAV) is a holding company
whose subsidiaries and affiliates produce International®
brand commercial and military trucks, MaxxForce® brand diesel
engines, IC Bus™ brand school and commercial buses, Monaco®
RV brands of recreational vehicles, and Workhorse® brand
chassis for motor homes and step vans. The company also provides truck
and diesel engine service parts. Another affiliate offers financing
services. Additional information is available at www.Navistar.com/newsroom.
Navistar International Corporation
Media contact (Navistar):
Steve
Schrier, 630-753-2264
or
Investor contact:
Heather Kos,
630-753-2406
Web site: www.navistar.com
Source: Navistar Inc.
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